Website Support and Maintenance
Website Support and Maintenance That Keeps Your Site Secure and Current
Reliable, ongoing technical support for your website and CRM from a Brisbane-based team you can actually reach.
Support that continues after launch
A website is not finished when it launches. Software needs updating, security needs monitoring, content changes and things occasionally break. Without regular care, small issues become expensive problems.
We look after websites and CRM systems we have built, and in many cases sites built by others after a review. Support is personal: you deal with the people who know your system, and you know what is included before you sign up.
Problems we solve
Your developer has disappeared
No one is responsible for your website and requests go unanswered.
Security worries
Out-of-date software and plugins leave your site exposed.
Slow fixes
Small issues take weeks to resolve.
Unclear support costs
You never know what a change will cost until the invoice arrives.
Who this is for
- RMZ Digital website and CRM clients after launch
- Businesses with an existing website that needs a reliable caretaker
- Teams without in-house technical staff
Features and deliverables
Software and security updates
Core, plugin and dependency updates applied and tested.
Backups
Regular backups with a tested restore process.
Uptime and security monitoring
Alerts if your site goes down or shows signs of a problem.
Content updates
Changes to text, images and pages when you need them.
Performance checks
Periodic speed and Core Web Vitals reviews.
CRM support and improvements
Bug fixes, user help and new features for your CRM.
Clear response times
Agreed response times set out in your support plan. [Response times to be confirmed]
[Support plan names, inclusions and prices to be confirmed by RMZ Digital]
Business benefits
Peace of mind
Someone is responsible for keeping your site running.
Predictable costs
Know what is included and what extra work costs upfront.
A system that keeps improving
Regular care keeps your website and CRM useful as you grow.
How we work
Our full process →- 01
Discovery
We learn how your business runs today: your goals, customers, workflows, current tools and what is getting in the way.
- 02
Strategy and scoping
We turn what we learnt into a written scope with clear deliverables, timeline and a fixed, itemised price.
- 03
Design
We design page layouts, user journeys and system screens, and refine them with you before any build starts.
- 04
Development
We build your website and its integrations, with regular check-ins so you can see progress and give feedback early.
- 05
Testing
We test across devices and browsers, check forms, integrations, speed and accessibility, and fix issues before launch.
- 06
Launch
We handle deployment, redirects, analytics and handover, and show your team how to use what we have built.
- 07
Ongoing support
We stay on after launch for updates, fixes, improvements and new features as your business changes.
Support & Maintenance FAQs
What ongoing support is available?
We offer website and CRM support covering updates, security, backups, monitoring, content changes and improvements. Plans are tailored to the size of your system.
Can you support a website you did not build?
Often, yes. We review the site first so we can tell you honestly whether it can be maintained well or should be rebuilt.
Are there any hidden fees?
No. Your plan lists exactly what is included. Anything outside it is quoted before we start.
How do I request a change?
Email or call us during business hours, Monday to Friday 8am to 5pm.
Do I have to sign a long contract?
[Contract terms to be confirmed by RMZ Digital]
Related services
- Website Design and Development →Fast, mobile-first websites designed to turn visitors into qualified enquiries.
- SEO Services →Help the right customers find you on Google with technical fixes and useful content.
- Systems and Integrations →Connect your website to the CRM, task management and accounting tools you already use.
Free, no-obligation consultation
Get reliable support for your website
Book a free consultation to talk about your current website and the level of support it needs.